Resource reports showing allocated is more than capacity DescriptionIn resource reports allocated is more than the capacity.CauseIt's working as per design.ResolutionWhen you have a resource that is over-capacity but still shown as available, it typically means that you have over-allocated the resource in one of the days. For eg When resource availability is 7.5 hours for each day. Some days you have allocated more than allocation limit and for some days you allocated less than the limit. When you allocate less hours than the limit, it shows in available. For example: for Monday to Wednesday someone allocates 7.5 hours each day. For Thursday they allocate 9 hours and Friday 7 hours. Then total will be: Allocated: 38.5hours Capacity: 37.5hours Available: 0.5 hours Additional InformationReference link : https://community.servicenow.com/message/1184867#1184867 https://docs.servicenow.com/csh?topicname=c_UsingResourceManagementReports.html&version=latest