Attachment in HTML editor gets saved in activity even when the image is not actually saved in the knowledge article - Known Error

Attachment in HTML editor gets saved in activity even when the image is not actually saved in the knowledge article Description Attachments in the HTML editor are saved in the activity stream even when the image is not actually saved in the knowledge article.

Steps to Reproduce

Go to kb_knowledge_list.do and open a knowledge article that is in Draft state.

Configure activities on the form using for layout.

Go to html editor and copy paste an image in it.

Reload the form.

Note that the image was saved to the record and is visible in the activity stream even though it was not actually saved.

Workaround This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In field to determine whether any versions have a permanent fix.