Workflow context UI (user interface) action not taking the customer to the context record. Displays error message that record not found.Issue Workflow context UI action not taking the customer to the context record. Displays error message that record not found.CauseThe UI Action contained the nil condition which was modeled after the RITM (Requested Item) show workflow context table. However, since this is a custom table the "Workflow Context" UI action is recommended to be modeled after either the Change request "Workflow Context" UI action or the request "Workflow Context" UI action.ResolutionTo test the above go to your subprod dev environment and find a record where the workflow context ui action shows an error which states record not found. As an admin right click on the UI action "Workflow Context" and edited the UI Action as follows: 1) I replaced the condition - gs.hasRole('workflow_admin') && !current.cat_item.workflow.nil() && !current.context.nil() with gs.hasRole('workflow_admin') && !current.isNewRecord() && (new Workflow().hasWorkflow(current)) 2) I replaced the script var url = 'wf_context.do?sysparm_query=id=' + current.sys_id.toString(); if (!current.context.nil()) url = 'wf_context.do?sysparm_query=sys_id=' + current.context.toString(); action.setRedirectURL(url); with var url = 'wf_context.do?sysparm_query=id=' + current.sys_id.toString() + "^parent=NULL"; action.setRedirectURL(url); Save the UI Action go back to the record in your dev environment and it should now work as expected and I was led to workflow context for that record. NOTE: The above code changes were from an OOB (out of box) UI (user interface) Action. So these code changes can be shared with the customer.