Fields are not being saved on the kb_knowledge table (intermitant issue) - Known Error

Fields are not being saved on the kb_knowledge table (intermitant issue) Description The customer has an intermittent issue when sometime the values in the kb_knowledge form are failed to be saved.

Steps to Reproduce

Impersonate the user Sanne Trampedach Open a KB and update the short description to test Save by right clicking on the header, and then Save The record was saved. Change the short description to test 1 , and save by clicking on the Update UI Action

The value was not saved this time. Workaround This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In field to determine whether any versions have a permanent fix.