Survey did not trigger though the trigger condition got satisfied - Support and Troubleshooting

Survey did not trigger though the trigger condition got satisfied Issue  Issue Summary Survey did not trigger though the trigger condition got satisfied. Customer reported that their user did not receive survey notification for all the records which were closed in a specific quarter.

Most Probable Cause Survey did not get generated because the user for whom the survey condition was satisfied had received another survey almost within same duration with same condition.

So for the same condition for same survey can not trigger back to back for same user there must be some repeat interval.

Please check the following doc link for more information: Configure a trigger condition for a survey

Minimum period that must pass before the trigger condition can resend the survey to the same user. For example, assume the repeat interval is set to 30 days. Even if the same user qualifies for multiple surveys from this trigger condition, the system can send only one survey every 30 days.

In customer instance for survey definition the repeat interval specified as 5 min. so within 5 min if user get another survey then the next survey wont get trigger. Also this issue can happen because of "Trigger randomly" field in trigger condition is false

Solution Proposed This is as per design. To minimize this type of scenario user can reduce survey interval.