How to change the owner of a Visual Task Board - Support and Troubleshooting

How to change the owner of a Visual Task Board Issue This article describes how to change the owner of a Visual Task Board through the ACL vtb_board.owner , which specifically allows the " nobody " role to alter a Visual Task Board's owner field.

Symptoms Updating a VTB board owner is not allowed out of the box due to Access control permission allowing "nobody" to change owner.

Facts The "nobody" role, which only ServiceNow personnel can assign, takes precedence over the admin override option. If an ACL is assigned the nobody role, admin users cannot access the resource even when Admin overrides is selected.

Documentation on Configuring an ACL rule

Release All Releases

Resolution To change the owner of a Visual Task Board:

Type "ACL" in the navigator and select " Access Control (ACL) " Search for "vtb_board.owner" and open the record Backup (Export XML) of the Access Role record ("sys_security_acl_role") for " vtb_board.owner.nobody " (see screenshot below) Elevate Role to "security_admin" Remove the role "nobody" Add the "admin" role. We do not recommend any other user to have access to vtb_board table through the list view. Save In the filter navigator, type " vtb_board.list "in the navigator and search for the board that needs the owner change. Select that VTB board, change the owner and Save. Once done with all the VTB board owner changes, import XML of the Access Role record that contains the "nobody" role. Remove "admin" role.