"Not Available For" and "Available For" Related Lists are missing on the form for all Catalog Items - Support and Troubleshooting

"Not Available For" and "Available For" Related Lists are missing on the form for all Catalog Items Description  The Related Lists: "Available for" and "Not Available for" are not visible for all catalog items This issue can be occurred after installation of one of the CSM plugins: com.glide.service-portal.consumer-portal Steps to Reproduce : Navigate to Service Catalog > Maintain Items Open a Catalog Item > right-click header > Configure > Related Lists Notice that "Available for" and "Not Available for" Related Lists are missing or

Navigate to Service Catalog > Maintain Items Open any Catalog Item Scroll down to the Related Lists Notice that "Available for" and "Not Available for" related Lists are missing on the form Cause Check, if the following System Properties are set to false : glide.sc.use_user_criteria glide.sc.user_criteria_migration Installing the one of CSM plugins : com.glide.service-portal.consumer-portal the System Property: glide.sc.use_user_criteria gets updated to false

Resolution In order to resolve the issue, update the following system properties to true : glide.sc.use_user_criteria glide.sc.user_criteria_migration Steps to Follow: Go to sys_properties LIST from the left navigator Search for the above property names Update the Value to true