<h2>Facilities requests are not creating tasks when configured via template</h2><br/><div style="overflow-x:auto"><article><div ><h3 >Description</h3><section><style type="text/css"><!-- div.margin{ padding: 10px 40px 40px 30px; } table.tocTable{ border: 1px solid; border-color:#E0E0E0; background-color: rgb(245, 245, 245); padding-top: .6em; padding-bottom: .6em; padding-left: .9em; padding-right: .6em; } table.noteTable{ border:1px solid; border-color:#E0E0E0; background-color: rgb(245, 245, 245); width: 100%; border-spacing:2; } table.internalTable{ border:1px solid; border-color:#E0E0E0; background-color: rgb(245, 245, 245); width: 100%; border-spacing:0; } .sp td{ border-bottom: 1px solid; border-right: 1px solid; border-color:#E0E0E0; background-color: #ffffff; height: 20px; padding-top: .5em; padding-bottom: .5em; padding-left: .5em; padding-right: .5em; } .sphr td{ border-right: 1px solid; border-bottom: 1px solid; border-color:#E0E0E0; background-color: rgb(245, 245, 245); padding-top: .5em; padding-bottom: .5em; padding-left: .5em; padding-right: .5em; height: 20px; } .title { color: #D1232B; font-weight:; font-size:25px; } .hd1{ color: #D1232B; font-weight:; font-size:18px; } .hd2{ color: #646464; font-weight:bold; font-size:16px; } .hd3{ color: #7a7a7a; font-weight:; font-size:16 px; text-decoration:; } .hd4{ color: #000000; font-weight:bold; font-size:14 px; text-decoration:; } --></style> <div class="margin"> <div>Facilities requests are not creating tasks when created via template.</div> </div></section></div><div ><h3 >Cause</h3><section><div>Inactivation of (Create Sub Tasks) business rule.</div></section></div><div ><h3 >Resolution</h3><section><div>After further investigation, determined that the issue was caused because of the inactivation of the (Create Sub Tasks) business rule provided below:</div> <div>https://XXXXINSTANCENAMEXXXX.service-now.com/nav_to.do?uri=sys_script.do?sys_id=3ae35b3047232100158b949b6c9a71da</div> <div> </div> <div>Upon activating this business rule and placing the facilities_request record into "Ready" state, the tasks were created.</div></section></div></article></div>