removeOption does not worth through client script access to variable fields on task records - Known Error

removeOption does not worth through client script access to variable fields on task records Description For forms where variables are shown, for example, sc_req_item, using removeOption in a client script to remove an option from a variable field in a client script will not work.

Note that the catalog client script has no issues with this method when running on com.glideapp.servicecatalog_cat_item_view.do.

Steps to Reproduce

Go to the sc_req_item table and go to the Blackberry catalog item.

Add a new variable select box named "test_var".

For more information, see the product documentation topic Create a Service Catalog variable .

Add three choices to the variable named "choice_one", "choice_two", and "choice_three".

Create a new client script with the following values:

Type : onLoad Table : sc_req_item Script : function onLoad() { g_form.removeOption('variables.test_var','choice_one'); } Submit a new Blackberry catalog.

Go to the request item form.

The test_var variable should contain only two choices but three choices are available including choice_one, which should have been removed.

Workaround: g_sc_form.removeOption('test_var', 'choice_one');

Workaround Note that only the following APIs are supported:

g_form.setDisplay(name, display) g_form.setVisible(name, visibility) g_form.setMandatory(name, mandatory) g_form.setValue(name, value, display_value) g_form.getValue(name) g_form.setReadOnly(fieldName, boolean) g_form.removeOption is not supported.

For more information, see the product documentation topic Client script access to variable fields on task records .