Applying a template to a new Change Request record (change_request.do) does not work if the template contains an empty value for a reference field with the type List - Known Error

Applying a template to a new Change Request record (change_request.do) does not work if the template contains an empty value for a reference field with the type List Description Applying a template to a new Change Request record (change_request.do) does not work if the template contains an empty value for a reference field with the type List, for example, Watch List.

Steps to Reproduce

Navigate to System Definition > Templates and create a new Template record for the change_request table. Set Global to true. Add these two fields to the template: Watch List = Blank Priority = "1 - Critical" Go to change_request.do and try to apply the new template using the template bar. Note: The template will not apply despite a message that says " Template Applied"

Workaround This behavior occurs only if the template contains a blank Reference field value on a List-type field.

Use one of the following workarounds:

Remove the Reference field from the template.

Populate the Reference field on the template with a value.