Debug and Troubleshoot the SLA Repair featureDescriptionThis article intends to provide debugging guidelines useful when the SLA Repair is not working as expected. ResolutionDebug Procedure: Enable SLA debugging properties on the affected instance node with the help of this article Configure SLA propertiesIf the issue is only happening on Production and not reproducible on Sub-production, enable debugging for limited amount of time only on the production instance with written confirmation from the customer.Check the SLA Repair log entries before and after records: https://INSTANCE-NAME/sla_repair_log_entry_list.dohttps://docs.servicenow.com/csh?topicname=r_ManageSLARepair.html&version=latest Check node logs around particular SLA repair transaction, looking for keywords of SLA Repair record number (SLARXXXXX)