Reset multi-factor authentication (MFA) or pair a new device - Support and Troubleshooting

Reset multi-factor authentication (MFA) or pair a new device Issue If you have lost your phone or changed your device, you can log in to Now Support using the option "Receive one-time code via email." You can also use this option to pair a new device. Read on to learn how.

Note: You can select multiple authenticators on multiple devices at the same time. All authenticators should generate the same one-time verification code

Open Now Support (HI) Click 'Sign In' (top right of screen) Enter your Now Support User ID and Password If you don't remember your password, click 'Forgot Password' and follow the instructions Successful log-in with your Now Support User ID and Password should take you to the next screen to enter the MFA code Click the link to receive a one-time code via email Select " click here to receive a one time code via email " as displayed in the screenshot below

The verification code is sent to the email ID mentioned in your Now Support Profile To update or correct the email ID, reach out to Customer Service Administration After receiving the code, enter the 6-digit code into the 2-Factor Authentication text box Click Login You are logged in to Now Support (HI) View Click on your name (top right of the screen) Click ' My Profile ' Your details will be displayed Click Multi-factor Authentication (next to where Active and Locked-out are displayed) Multi-Factor Authentication Setup page is displayed with a QR Code Open the Authenticator on your phone (or computer) Manually enter the 6-digit verification code on your mobile device Alternatively, tap Scan Barcode and point your camera at the QR code on your computer screen Click Pair Device and Login . The new device is now paired and refreshes every 30 seconds.