Password Reset - Email Password Reset URL feature stops working, after Service Portal Page Redirection is configured - Known Error

Password Reset - Email Password Reset URL feature stops working, after Service Portal Page Redirection is configured Description Follow section Configure the Service Portal login page on below link to change system property: glide.entry.page.script https://docs.servicenow.com/csh?topicname=c_SPSSOLoginAndRedirects.html&version=latest Then the Email Password Reset URL stops working. The URL in the pwd resetting email is redirected to service portal page.

Steps to Reproduce

Change system property: glide.entry.page.script to new SPEntryPage(). getLoginURL() Password Reset > Processes > Default Self Service > make sure Email Password Reset URL is ticked. Click on the Public URL, and reset password for a demo user. Open sysevent table > open latest record that has name password.reset.url , copy the URL in Parm 2, then open the URL in a different browser.

The page is redirected to below page https://xxxxx.service-now.com/sp/?id=landing

Workaround In the Script Include: SPEntryPage, immediately after this line: var sPage = session.getProperty("starting_page");

add this: if (nt && nt.startsWith("$pwd_new.do")) return;