When having a list that contains E164 formatted values for phone numbers, the filter only accepts values that are without blanks. - Known Error

When having a list that contains E164 formatted values for phone numbers, the filter only accepts values that are without blanks. Description When having a list that contains E164 formatted values for phone numbers, the filter only accepts values that are without blanks.

Steps to Reproduce

Create a column on the [incident] table called as phone_number which is of type Phone Number (E164) Now go to the [incident] form and configure this field in the list and form layout. Enter the Values phone_number for 3 or 4 incidents. Example : Choose country as Netherlands and Enter +31623947387 , +31623947388 , +31623947389 as some phone numbers on different incidents. Because of the field type, the format will be corrected by the system and you will see them as follows: +31 6 23947386 , +31 6 23947388 , +31 6 23947387 Now in the list view, search for these numbers > nothing is returned. URL samples: Use the following URL: https://yourinstance.service-now.com/incident_list.do?sysparm_query=phone_numberLIKE%2B31%206%2023947386 Nothing is returned. Remove the %20 (replacement for a space in the URL): https://yourinstance.service-now.com/incident_list.do?sysparm_query=phone_numberLIKE%2B312062023947386 The phone nunber is found. Workaround This is expected behavior and by design in all currently supported releases.