How to maintain CI relationships in the CMDBIssue <!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } The CMDB tracks not only configuration items (CIs) but also the relationships between them. This article explains how CI relationships are structured, how to view and maintain them, and how to monitor relationship health using CMDB Health KPIs. Release<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } All supported releases Resolution<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Understanding CI relationship structure A relationship in the CMDB consists of two CIs and a relationship type: Parent CIChild CIType of the relationship that links both CIs For example, in the [Server1] [Managed by] [Server2] relationship: Server1 is the child CIServer2 is the parent CI[Managed by] is the relationship type Most CIs in a CMDB have multiple relationships to other CIs, users, and groups. For example, a web application might read data from a particular instance of Oracle, which in turn might depend on a piece of the underlying hardware. Viewing CI relationships To view the list of CIs that have relationships, navigate to the following URL in a browser: https://<instance-name>.service-now.com/cmdb_rel_ci_list.do Adding and editing CI relationships Relationships between CIs can be discovered automatically. If Discovery is enabled, many relationships load into the system through the discovery process. If data is imported from another system, relationships may need to be built manually. Relationships can be added to automatically discovered ones, created from scratch, or edited for a CI by launching the CI relationship editor from the CI form. To add CI relationships using the CI Formatter, see the following ServiceNow documentation: Learn how to work with the new CI Formatter to add CI relationships Monitoring CI relationship health CMDB Health measures CI relationship health using separate KPIs and metrics. The following relationship health categories are tracked: Orphan relationship: A relationship that is missing a parent or missing a child.Duplicate relationship: A relationship that has an identical parent, child, and relationship type.Stale relationship: A relationship in which one of the CIs is stale. For a stale CI, its associated relationships are also stale. To generate data for relationship health reports, the CMDB Health Dashboard - Relationship Compliance Processor dashboard job must run. If this job is not active, activate it and run it periodically. Learn more information on monitoring CI relationship health. Getting assistance For assistance activating or configuring the Relationship Compliance Processor job, contact Technical Support or for any additional assistance call this International Toll-Free Phone Number (UIFN): +1 800-400-50900