Knowledge Search is not working if there is special character in the search term if enable wildcard search is true - Known Error

Knowledge Search is not working if there is special character in the search term if enable wildcard search is true Description Knowledge search does not work if there is a special character and the enable wildcard search is set to true.

The search will return only when you type the full search term if it contains the special character.

Steps to Reproduce

1. Go to any Jakarta instance 2. Go to any published kb e.g : KB0000031 3. Change the short description from MAC Address to MAC-address. 4. Go to knowledge search homepage https:// .service-now.com/nav_to.do?uri=/$knowledge.do 5. Search in knowledge for MAC-address and you will see the kb article is returned. 6. Now search for MAC-addr* you will get the below response 7. Your text query contained only common words or ambiguous wildcards, please refine your search and try again.

Workaround This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In field to determine whether any versions have a permanent fix.