Modify the page associated with a scripted list menu item in Service Portal - Support and Troubleshooting

Modify the page associated with a scripted list menu item in Service Portal Issue  Scripted list menu items, which are meant to be dynamic, are not honoring the Page field in the menu items.

Resolution To resolve this, you can add a __page object while generating your list.

Add page object to scripted list

The following example demonstrates how to modify this functionality in an default Request Menu Item:

Navigate to https://yourInstance.service-now.com/sp_rectangle_menu_item.do?sys_id=7c686d00d7200200a9ad1e173e24d4e9 Part of the default script populating the incident items using Glide Record query in addition the page object __page var z = new GlideRecord('incident'); z.addActiveQuery(); z.addQuery('caller_id', gs.getUserID()); z.orderByDesc('sys_updated_on'); z.setLimit(max); z.query(); while (z.next()) { var a = {}; $sp.getRecordValues(a, z, 'short_description,sys_id,number,sys_updated_on'); if (z.short_description.nil()) a.short_description = "(No description)"; a.__table = z.getTableName(); a.type = 'record'; a.__page = 'form'; // __page should be string value of the page ID you would like to redirect a.sortOrder = z.sys_updated_on.getGlideObject().getNumericValue(); t.items.push(a); } Note: For this to work, the type of the menu item should always be set record.

Additional information

The HTML code is used to display a drop-down tree menu, specifically in the header Menu Widget, using an Angular template, spDropdownTreeTemplate .

Get the Angular template: https://yourInstance.service-now.com/sp_ng_template.do?sys_id=492127b05b301200e39fc7ad31f91a50