Workflow not creating a change request as expected - Support and Troubleshooting

Workflow not creating a change request as expected Issue  Change requests are not being created for some catalog items. The Workflow activity shows the result as deleted.

Cause There is an out-of-the-box (OOB) business rule (Planned Start/End Date validation) that aborts creation on a change request when triggered if Plan start date is greater than Plan end date. The message 'Operation against file 'change_request' was aborted' occurs, which means that the creation of the change request is not executed. For example: 2017-11-29 08:35:49 (250) worker.1 worker.1 Background message, type:error, message: Planned end date must be after Planned start date 2017-11-29 08:35:49 (250) worker.1 worker.1 Operation against file 'change_request' was aborted by Business Rule 'Cascade Request Approval to Request Item^5da0b128dbfacf84f723f5441d961975'. Business Rule Stack:Cascade Request Approval to Request Item,Start Workflow,Planned Start/End Date validation

Resolution Add validation on the start and end time on the catalog item to not allow the end time to be earlier than the start time so the business rule Planned Start/End Date validation will not trigger.