When customers login and view an article, the 5 Star rating icons display right to left, instead of left to right - Support and Troubleshooting

When customers login and view an article, the 5 Star rating icons display right to left, instead of left to right Description  When viewing an article, the Stars rating icons display right to left instead of left to right.

Steps to Reproduce Note – This occurs for all users, all browsers, only when they log in their instance. When SN TSEs access the instance, everything displays correctly, even when impersonating users.

Navigate to Self Service > Knowledge .

Select the Knowledge Base.

Notice the Star rating next to article display left to right (as expected).

Go into the article to view.

When clients log in (unexpected): The rating stars for the article are displayed right to left.

When we follow the same steps (even when replicating different users): The stars display as expected left to right.

Cause Customer has customized the Knowledge Common Styles style sheet: /nav_to.do?uri=content_css.do?sys_id=b3ba3821d73221004792a1737e610382

Resolution Import OOB Knowledge Common Styles style sheet.