Global Text Search is returning inactive and retired KB articles for admin users - Known Error

Global Text Search is returning inactive and retired KB articles for admin users Description Global Text Search for Admin users is returning inactive and retired KB Articles.

Steps to Reproduce

Navigate to Knowledge Base > Retired Copy one of these KB articles number and enter this into the Global Text Search Notice that it searches the article even though the Conditions defined on the Search Groups mentions Workflow IS Published . The same happens with inactive KB articles. Workaround Create a before query business rule against the kb_knowledge table that filters these out if the user is doing a text search. For example:

// It is being used to work around PRB627409 where retired articles are being pulled back by knowledge search // First we grab the URL and turn it into a string var action = gs.action.getGlideURI().toString(); // Next we check to see if "textsearch.do" is in the URL and if so we exclude retired kb_knowledge records if(action.search("textsearch.do") > -1) { current.addQuery('workflow_state','!=','retired'); }

For Jakarta version, instead of "textsearch.do" use "text_search_exact_match.do".

Additional Information This is expected behavior, due to the read privileges set on KB Knowledge. By default, admins are given access to retired KB articles. Regular users will not be able to access retired KB Articles via Global Text search, unless an admin has granted them read access to retired records.