Service Portal requires requires 'Multi SSO' to provide external authentication access on the Login widgetDescription<!-- div.margin{ padding: 10px 40px 40px 30px; } table.tocTable{ border: 1px solid; border-color:#E0E0E0; background-color: rgb(245, 245, 245); padding-top: .6em; padding-bottom: .6em; padding-left: .9em; padding-right: .6em; } table.noteTable{ border:1px solid; border-color:#E0E0E0; background-color: rgb(245, 245, 245); width: 100%; border-spacing:2; } table.internalTable{ border:1px solid; border-color:#E0E0E0; background-color: rgb(245, 245, 245); width: 100%; border-spacing:0; } .sp td{ border-bottom: 1px solid; border-right: 1px solid; border-color:#E0E0E0; background-color: #ffffff; height: 20px; padding-top: .5em; padding-bottom: .5em; padding-left: .5em; padding-right: .5em; } .sphr td{ border-right: 1px solid; border-bottom: 1px solid; border-color:#E0E0E0; background-color: rgb(245, 245, 245); padding-top: .5em; padding-bottom: .5em; padding-left: .5em; padding-right: .5em; height: 20px; } .title { color: #D1232B; font-weight:; font-size:25px; } .hd1{ color: #D1232B; font-weight:; font-size:18px; } .hd2{ color: #646464; font-weight:bold; font-size:16px; } .hd3{ color: #7a7a7a; font-weight:; font-size:16 px; text-decoration:; } .hd4{ color: #000000; font-weight:bold; font-size:14 px; text-decoration:; } td.c4 {vertical-align: middle; text-align: left;} td.c3 {width: 50; vertical-align: middle; text-align: center;} img.c2 {align: baseline;} hr.c1 {border-top-width: 1px; border-top-style: solid; border-top-color: #cccccc;} --> Service Portal requires requires 'Multi SSO' to provide external authentication access on the Login widget Problem Service Portal is an alternative to the Content Management System (CMS) and a simple way to create portals for end users. However, if external authentication by SSO is required, the additional dialog will not be displayed without the Muti SSO plugin installed. Symptoms You will recognize this problem because: You do not have Multi SSO plugin installedYou do have SAML plugin installedYou are using Service Portal login widgetThe Service Portal login page does not show the option to Use external login Cause To use single sign-on with Service Portal, enable the Integration - Multiple Provider Single Sign-On Installer plugin (com.snc.integration.sso.multi.installer). This is documented here. Resolution To allow external authentication with Service Portal, ensure you have our Multiple Provider Single Sign-On Installer plugin installed and configured.On most setups, you will need to contact your Identity Provider (IdP) administrator to re-validate your new IdP record metadata.Please perform the followings: Backup your SAML properties and configuration and install the Multiple Provider Single Sign-On Installer plugin.The installation could create a migrated IdP record. If it doesn't, please create it. Finally, validate the IdP is correct with Test Connection and activate the required options.Validate the external authentication login will show on Service Portal. Alternatively, you could workaround this limitation by asking your users to go to your instance root page / first, on which they would authenticate, then navigate to the Service Portal page after they were successful authenticated. Note: Fully test these changes on development before making changes on production