<h2>Removal/Hiding of the 'Request Approved' stage from displaying on RITM list-view (and in general)</h2><br/><div style="overflow-x:auto"><article><div ><h3 >Issue </h3><section><style type="text/css"><!-- div.margin{ padding: 10px 40px 40px 30px; } table.tocTable{ border: 1px solid; border-color:#E0E0E0; background-color: rgb(245, 245, 245); padding-top: .6em; padding-bottom: .6em; padding-left: .9em; padding-right: .6em; } table.noteTable{ border:1px solid; border-color:#E0E0E0; background-color: rgb(245, 245, 245); width: 100%; border-spacing:2; } table.internalTable{ border:1px solid; border-color:#E0E0E0; background-color: rgb(245, 245, 245); width: 100%; border-spacing:0; } .sp td{ border-bottom: 1px solid; border-right: 1px solid; border-color:#E0E0E0; background-color: #ffffff; height: 20px; padding-top: .5em; padding-bottom: .5em; padding-left: .5em; padding-right: .5em; } .sphr td{ border-right: 1px solid; border-bottom: 1px solid; border-color:#E0E0E0; background-color: rgb(245, 245, 245); padding-top: .5em; padding-bottom: .5em; padding-left: .5em; padding-right: .5em; height: 20px; } .title { color: #D1232B; font-weight:; font-size:25px; } .hd1{ color: #D1232B; font-weight:; font-size:18px; } .hd2{ color: #646464; font-weight:bold; font-size:16px; } .hd3{ color: #7a7a7a; font-weight:; font-size:16 px; text-decoration:; } .hd4{ color: #000000; font-weight:bold; font-size:14 px; text-decoration:; } --></style> <div class="margin"> <p class="title"><span style="font-size: 18px;">Issue Summary</span></p> <hr style="border-top-width: 1px; border-top-style: solid; border-top-color: #cccccc;" />Request to remove the Request Approved stage from displaying on RITM list-view, and in general, as it seemed to be negatively affecting reporting for one of their teams who use Service Catalog.<br /><br /><br /><br /><span class="hd1">Most Probable Cause</span><br /><hr style="border-top-width: 1px; border-top-style: solid; border-top-color: #cccccc;" />It is the OOB (Out of Box) behavior for "Request Approved" to appear in the list-view.<br /><br /><br /><br /><span class="hd1">Solution Proposed</span><br /><hr style="border-top-width: 1px; border-top-style: solid; border-top-color: #cccccc;" />I do not recommend attempting to remove this stage. <br /><br />A business rule on the table sc_request: "Cascade Request Approval to Request Item" sets the stage to "request_approved" for all requested items with stage="waiting_for_approval" (the default value). Altering this could cause other workflows not to start.<br /><br />As a result of the "Request Approved" stage being OOB, a large number of workflows are, by default, associated with it.<br /><br />The following community thread which discusses a workaround for this issue: <a href="https://community.servicenow.com/thread/217897" target="_blank" rel="noopener noreferrer nofollow">https://community.servicenow.com/thread/217897</a></div></section></div></article></div>