Importing a knowledge article does not preserve the horizontal line and the font size - Known Error

Importing a knowledge article does not preserve the horizontal line and the font size Description When importing a knowledge article, the new record generated does not preserve the original horizontal line and font size.

Steps to Reproduce

Navigate to Self-Service > Knowledge Click on import article icon present on Knowledge homepage Drag and drop the attached doc file, L1 Support KB Article Template (2).docx Select the Knowledge Base > Import Open the created Knowledge article Observe it has lost the original horizontal line and font-size.

Workaround In a Word document, horizontal lines are represented using Vector Markup Language, which is not supported by the Knowledge Import functionality. If required, users will need to manually add an horizontal line by editing the article.