Citrix Netscaler fails on horizontal discovery pattern in Check For Output Payload Errors - Support and Troubleshooting

Citrix Netscaler fails on horizontal discovery pattern in Check For Output Payload Errors Issue  Netscaler Load Balancer horizontal pattern fails with missing criterions attributes in payload.

When checking the Horizontal Discovery Log, all steps are successful but Payload Processing fails with the following payload error:

Check For Output Payload Errors

2017-10-05 19:51:23: Identification CI Errors:

In payload missing minimum set of input values for criterion (matching) attributes from identify rule for table [cmdb_ci_lb_service]. Add these input values in payload item '{"className":"cmdb_ci_lb_service","values":{"operational_status":"2","discovery_source":"ServiceNow","install_status":"100","sys_class_name":"cmdb_ci_lb_service"}}',In payload missing minimum set of input values for criterion (matching) attributes from identify rule for table [cmdb_ci_lb_service]. Add these input values in payload item '{"className":"cmdb_ci_lb_service","values": .....

Resolution Check the CI Identifier cmdb_ci_lb_service. Criterion attributes are: name,ip_address,port Add the following step 37 between (step 36. Remove duplicates after merge) and (step 38. Set Service Table) in the Netscaler Load Balancer to filter services that have empty name, IP address or port:

In the pattern tab the extra step should look like below: step {name = "Filter services that have empty name or ip address or port" filter { src_table_name = "ServiceUnique" target_table_name = "ServiceUnique" condition = any { is_not_empty {get_attr {"ServiceUnique[].vsvrName"}} is_not_empty {get_attr {"ServiceUnique[].vsvrIpAddress"}} is_not_empty {get_attr {"ServiceUnique[].vsvrPort"}} } }