Now Support (HI) FavoritesDescription ContentFavorites OverviewAdding FavoritesAccessing FavoritesManaging Favorites Favorites Overview Favorites are a quick way to access frequently used Now Support (HI) pages and records. Favorites can be accessed via the Favorites tab in the left navigation. They are also visible when left navigation is collapsed. You can add favorites for links to the left navigation in Now Support (HI) for: Now Support (HI) pagesIncidentsChange RequestsProblemsService Catalogand more… Adding Favorites Adding a page to favorite Navigate in Now Support (HI) to find the page to add as a favorite.Click the Favorites icon. The page marked as favorite shows up in left navigation under FAVORITES Adding a record to favorite Navigate in Now Support (HI) to find the record to add as a favorite.Click the Favorites icon. Accessing Favorites The record marked as favorite shows up in left navigation under FAVORITES In collapsed view, favorites can be accessed by clicking on the . Managing Favorites Click the Favorites tab in the left navigation to open it.Click Manage FavoritesA dialog appears providing users the following options: Rearrange favoritesDelete favorites The pages or records favorited can be rearranged by dragging and dropping using . This affects their order of appearance in the Favorites menu. Pages or records can be deleted using [Back to top]