Template definition not displaying all fields when creating template on change request table - Known Error

Template definition not displaying all fields when creating template on change request table Description Field-level write ACLs on change_request table prevent the ability to edit fields on the "Propose a new standard Change Template" template

Steps to Reproduce

Go to /change_request_list.do, choose Configure from the form context menu, and click Security Rules .

Create an ACL with the following values:

Type : record Operation : write Admin overrides Name : change_request.* Role : itil Condition : Approval is Not yet requested or approval is requested Impersonate an ITIL user.

Navigate to Change > Standard Change > Standard Change Catalog > Template Management > Propose a new Standard Change Template .

Note that most of the fields within the record producer are read only and not editable.

Workaround Create an ACL on the Change Request table with the following values:

Type : record Operation : save_as_template Admin overrides Name : change_request.* Role : itil