The Popular Items widget on the Service Portal does not honour Roles & User Criteria set in Categories - Known Error

The Popular Items widget on the Service Portal does not honour Roles & User Criteria set in Categories Description If Roles/User Criteria is set on the Category of a particular Catalog Item, the item is still visible in the "Popular Items" widget in the Catalog Homepage in Service Portal.

Steps to Reproduce

Make sure Service Portal plugin is enabled. Find the category called "Tablet". Add "admin" in the category's "Role" field. Create a user criteria for role=admin instead of the role field. Impersonate a user without admin role. Go to the service portal homepage /sp?id=sc_home

Observe the Apple Ipad 3 is visible in the Popular Items widget. User criteria seem to hide the Apple iPad 3 the Top Requests section on catalog_home.do, however the item is not hidden from the Service Portal.

Workaround This is expected behaviour. User Criteria on Category do not affect the item visibility. An item can be across catalog and category, hence the user criteria need to be explicitly set on items, they do not inherit anything from the category.