When navigating from kb_search page to Service Status page in Service Portal, clicking on a particular service does not work as expected - Known Error

When navigating from kb_search page to Service Status page in Service Portal, clicking on a particular service does not work as expected Description When the Knowledge Management - Service Portal plugin is active and you navigate to Service Status page from the Knowledge Search page, clicking on a specific service does not load the details.

Steps to Reproduce

Make sure the Knowledge Management - Service Portal plugin is active.

For more information, see the product documentation topic Activate a plugin .

Go to https:// .service-now.com/sp?id=kb_search.

In the header menu, click Service Status and then click any Service.

Note that the Service Status page does not provide any service availability details.

Workaround This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, check the Fixed In field to determine whether any versions have a permanent fix.