Matching a ServiceNow instance version to its Edge Proxy version and JRE version - Support and Troubleshooting

Matching a ServiceNow instance version to its Edge Proxy version and JRE version Issue  Matching a ServiceNow instance version to its Edge Proxy version and JRE version

Problem Customers need to know which version of the Edge Proxy is shipped with their ServiceNow version, and which JRE is bundled with that version of the Edge Proxy.

Resolution Locate the Java used by your Edge proxy on the $proxy_install_dir/conf/wrapper.conf file. Then validate the JDK version installed by using java -version for that installed java. Alternatively, your edge encryption logs shows the Java version when starting up.

To make this information easier to access, the below list shows the ServiceNow version that began shipping with a specific Edge Proxy, and which JRE is bundled with the Edge Proxy:

ServiceNow version Edge version JRE version Geneva 1.1.0 1.8.0_40 Helsinki 2.0.0 1.8.0_40 Helsinki P1 2.1.0 1.8.0_40 Helsinki P8 2.8.1 1.8.0_40 Istanbul 3.0.9 1.8.0_40 Istanbul P1 3.1.1 1.8.0_40 Jakarta 11 1.8.0_121 Note : Locate the Java used by your Edge proxy on the wrapper.conf file. Validate the JDK version installed by using java -version .