Installation of the Knowledge Management Advanced Plugin fails if unique index already exists in article number - Support and Troubleshooting

Installation of the Knowledge Management Advanced Plugin fails if unique index already exists in article number Issue  Installing the Knowledge Management Advanced plugin fails if a unique index on an article number field already exists. Resolution The following corrective steps needs to be taken as corrective action. Navigate to System Definition > Dictionary Search for Table = kb_knowledge and Column name = number Open the record and uncheck Unique field If Unique field is not available: Right click on Form Header > Configure > Form Layout Move the entry Unique from the Available to Selected list. Save changes. The Unique field is now visible. Execute the below script to remove index created on article number field and then retry activating the plugin.

var tableName = "kb_knowledge";

var isUniqueIndex = true;

var columnsInIndex = ["number"];

var util = new GlideIndexUtils();

var count = util. dropByExactElementSequence(tableName, isUniqueIndex, columnsInIndex);

gs.info(count + " index dropped.");