Quickly identifying the causes of homepage slowness - Support and Troubleshooting

Quickly identifying the causes of homepage slowness Description  The number one performance issue that instance admins face is slow homepages. ServiceNow uses a very open homepage configuration model that allows most users unlimited access to set up and change their homepage.  Resolution Identifying the gauge or report causing homepage slowness The following three-step process is a useful way to quickly identify which gauge or report is causing homepage slowness:

Navigate to System Diagnostics > Session Debug > Debug Homepage Render .

Impersonate the user reporting the issue.

At the bottom of the page, the render time per gauge/report is recorded. Anything over 2 seconds is too slow.

Improving homepage slowness after identifying problematic gauge or report Following are three common ways to improve a slow homepage after identifying which gauge/report is slow:

Add the filter Active=True to make most gauges and reports much faster. Remove the gauge or report from the user's homepage and move the list or report to the user's favorite list. If the user reporting the issue has changed from the default row count to something greater than 20 and the slow gauge or report is a list, try changing the row count back to 20. Navigate to User Administration > User Preference . filter on Name = rowcount and the user or filter on the URL https://INSTANCENAME.service-now.com/sys_user_preference_list.do?sysparm_query=name%3Drowcount then filter on the user