Turning off Live Forms (glide.ui16.live_forms.enabled) hides journal fields associated to Activity Formatter, Activities(Filtered) - Known Error

Turning off Live Forms (glide.ui16.live_forms.enabled) hides journal fields associated to Activity Formatter, Activities(Filtered) Description If you turn off Live Forms and set glide.ui16.live_forms.enabled to false , the comment fields associated to a form's Activity Formatter are hidden.

Steps to Reproduce

To determine if your instance is at risk, check the value of glide.ui16.live_forms.enabled and confirm it is set to true .

This property can be found using this path: /sys_properties_list.do?sysparm_query=name%3Dglide.ui16.live_forms.enabled

ServiceNow has been able to reproduce this issue with the following workflow:

In UI16, navigate to Incident > Open . Confirm there are journal fields and Work Notes displayed above the Activity Formatter. Set glide.ui16.live_forms.enabled to false . Return to the incident form. Note that the journal fields do not display.

If you inspect the element, the journal field is set to display: none .

Workaround Create a UI Policy for the journal fields that sets Visible to true . For more information, see the documentation topic Create a UI policy .