List V3: If an OR condition is defined on the list view filter and Show Matching is done on any field, the new filter is applied to only one of the OR conditions - Known Error

List V3: If an OR condition is defined on the list view filter and Show Matching is done on any field, the new filter is applied to only one of the OR conditions Description In List V3, if a filter has an OR condition and Show Matching is applied on a field, the new condition is applied to only one of the OR conditions rather than to both. Therefore, more data than expected is displayed.

Steps to Reproduce

Ensure that List V3 is enabled on your instance.

For more information, see the product documentation topic Activate List v3 .

Create at least five incidents with different Short Description text that are opened by two different users, for example, three incidents assigned to User1 and two incidents assigned to User2.

For more information, see the product documentation topic Log an incident .

Go to /incident_list.do, click the filter icon, and create the filter [Opened By] [is] [User1] OR [Opened By] [is] [User2] .

Right-click in the Short Description of any incident opened by User2.

Instead of seeing only incidents that have this specific Short Description text, all incidents of User1 are also included even though they do not match the Short Description text.

Workaround After carefully considering the severity and frequency of this problem, and risk of attempting a fix, it has been decided to not address this issue in any current or future releases. We do not make these decisions lightly, and we apologize for any inconvenience. If you have any questions regarding this problem, contact ServiceNow Technical Support .