How to insert a message into a Connect Chat or Support conversation by clicking on a connect actionIssue This article explains how to insert a message into a Connect Chat or Connect Support conversation using Connect Action. There might be business requirements where predefined messages need to be inserted in the chat by clicking a connect action. ReleaseAny release supporting Connect Support pluginCauseThe suggested script below can be added into a Connect Action and it will result in the message displaying in the Connect conversation both for the Agent and End User var id = sn_connect.Conversation.get(conversation.sys_id);id.sendMessage({body:"MESSAGE HERE",field:'comments'});Related LinksFor more details, refer to the below API https://developer.servicenow.com/app.do#!/api_doc?v=london&id=conversation-sendMessage_String_String