PDF creation features do not support double-byte Unicode characters - Known Error

PDF creation features do not support double-byte Unicode characters Description Typing in unicode characters results in missing characters when exporting records to PDF. Copying and pasting double-byte unicode characters in knowledge base does not generate the error.

The character set needs to be added to the PDF processors.

Steps to Reproduce

Navigate to Incident > Create New . In Short Description , enter double-byte Unicode characters> how are you. Right-click the form header and select Save . Right-click the form header and select Export > PDF (Portrait) . Note that the PDF does not contain the special unicode characters. The Unicode characters are stripped out so the PDF only shows how are you instead of how are you . Workaround Do not use double-byte Unicode characters if you need to export to PDF.