Configuration Item field shows related task icon when empty and when UI policy makes field mandatory - Known Error

Configuration Item field shows related task icon when empty and when UI policy makes field mandatory Description When a UI Policy is On Load and a UI Policy action is set to Mandatory on the configuration item field, the UI action will appear.

Steps to Reproduce

Navigate to System UI > UI Policies .

Click New to create a new UI policy with the following values:

Table : Incident Short Description : Mark Configuration item as Mandatory. Onload checkbox selected. Click Submit .

Return to the UI policy and in the UI Policy Action related list, click New to create a new UI Policy Action with the following values:

Field name : cmdb_ci Mandatory : True Visibility : Leave alone Read Only : Leave alone Click Submit .

Go to Incident.do.

Note that the Configuration item field is marked as Mandatory and and the "Show related tasks" icon appears.

Workaround This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In field to determine whether any versions have a permanent fix.