Go To filter does not work with OR conditions - Known Error

Go To filter does not work with OR conditions Description Go To filter does not work with OR conditions.

Steps to Reproduce

Navigate to Incident > Open .

Click the filter icon to show the filters.

Optional : Click the Pin icon to pin the filters to make them easier to see.

Add an OR condition from the line below the breadcrumbs rather than from the filter field.

Example filter is [Active] [is] [true] OR [Closed] [on] [Today] .

Run the filter.

Add criteria to the Go to field, for example, [Number] [is] [INC0000014] .

Press Enter to run the filter.

The new condition is incorrectly:

[Active] [is] [true] OR [Closed] [on] [Today] AND [Number] [is] [INC0000014] .

rather than the correct filter:

[Active] [is] [true] AND [Number] [is] [INC0000014] OR [Closed] [on] [Today] AND [Number] [is] [INC0000014] .

Workaround This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In field to determine whether any versions have a permanent fix.