glide_list (e.g. watchlist) set with display values with a comma in it, are not parsed correctly - Support and Troubleshooting

glide_list (e.g. watchlist) set with display values with a comma in it, are not parsed correctly Issue  glide_list set with display values with a comma in it, are not parsed correctly

Problem When creating or updating a record that contains a glide_list field (for example, watchlist), if the input value has a comma in any of the values, the API treats the input as two (2) different values instead of one name that contains the comma.

Symptoms Create a new user with a name of "test, user one".

Execute the following:

test(); function test() { var a = new GlideRecord("incident"); a.setDisplayValue("watch_list", "test, user one, abraham.lincoln"); a.insert() }; Note that watch_list has test, user_one, abraham.lincoln as three different entries.

Cause The glide_list field parses values set as a comma-separated values.

Resolution There are several possible options:

Remove commas from the display name of the relevant records.

Set the glide_list field with the relevant sys_id of the target records.

Use a string field to populate the required value.

Use a custom separator for values with commas that is then processed using logic within the instance.

glide_list field parses values set as a comma-separated list. The display value from getDisplayValue() can be customized with a separator by setting the property glide.ui.glide_list.separator to a string.