A list with a choice list cannot be filtered - Known Error

A list with a choice list cannot be filtered Description A list (glide_list) with a choice list cannot be filtered.

Steps to Reproduce

On a Helsinki or Istanbul instance using the List v3 plugin:

Navigate to Incident > All . Click the Personalize list icon . Add the Watch list column. Expand the quick search filter. Note that the Watch list is grayed out and not searchable. On a Fuji or Geneva instance using the List v2 plugin:

Navigate to System Definition > Dictionary . Create the filter [Table] [is] [kb_knowledge] . Click Run . Click New . Create the following dictionary entry: Type: List Column Label: Type of Agent Column Name: u_type_of_agent Click Submit . Navigate to Knowledge > All . Open any record. Right click on the Type of Agent field label. Select Configure Choices . Add three choice values. Click Save . An alternative to steps 7-12 is to add hard-coded choice values on the Type of Agent sys_dictionary record. In the Type of Agent field, select an option from the choice list. Click Update . Navigate to Knowledge > All . Attempt to filter on: [Type of Agent] [is] [ ] . Note the following errors: Page not found The page you are looking for could not be found. Workaround This is expected behavior. All glide_list fields (for example, Watch list) need a reference value to a table and cannot be used in the quick filter list view (they appear grayed out).

Glide List columns can be queried in a list expanding the breadcrumb filter with only the operators 'is [not] empty' and '[does not] contain'.

The following article contains an example script that can be used to implement a more advanced filter on a Glide List:

KB0596181: Interacting with a Glide List field