On UI16, invalid HTML code added with [code] element to journal fields entries appears blank and produces error message - Known Error

On UI16, invalid HTML code added with [code] element to journal fields entries appears blank and produces error message Description Invalid HTML code added with the [code] element to journal fields (sys_journal_field, sys_history_line) produce entries the display as blank and produce the Angular error Error: [$sanitize:badparse].

Steps to Reproduce

On UI16+, navigate to Incident > Open and select an incident.

Add invalid HTML text using [code] ... [/code] tags to a Work notes field.

For example, copy the following text and click Update .

[code] Tag attributes have no space between them

[/code]

Note – Do not include a space between "center" and "style."

Note that a blank comment or Work note is added and the JavaScript console displays the following message:

Error: [$sanitize:badparse] http://errors.angularjs.org/1.4.8/$sanitize/badparse?p0=%3Cp%20align%3D%22center%22style%3D%22%22%3ETag%20attributes%20have%20no%20space%3C/p%3E

Workaround Ensure that the HTML tags that are added using [code]... [/code] are valid on journal fields

Several workarounds are available:

Instead of using the [code] tag, use the text version or strip the text from the HTML instead.

Switch to UI15.

Make the code tag visible by setting the glide.ui.security.allow_codetag system property to false.

Create scripts to fix the malformed HTML, for example, using regular expressions. The following example applies to the test case:

--background script ----- gs.print(addspacesmissingonhtmltags( ' stuff " and things" ' ));

function addspacesmissingonhtmltags(a) { return a.replace(/(\B"\w+[^"]*")/g, "$& ") }; --background script -----

Result:

[0:00:00.004] Script completed in scope global: script *** Script: stuff " and things"