Service Portal with SSO enabled is redirectingDescription Service Portal with SSO enabled is redirecting to nav_to.do?uri=/sp. Steps to Reproduce Enable the following plugins: Multiple Provider Single Sign-OnService Portal Plugins: Service Portal - Core 1.1.0 Active com.glide.service-portalService Portal for Enterprise Service Management 1.1.0 Active com.glide.service-portal.esm (with demo data) Access Service Portal page with DB login: https://<instancename>.service-now.com/sp Configure Single Sign-On on the instance using an identity provider.Ensure that a user can log in using SSO.Access the Service Portal (https://<instancename>.service-now.com/sp).Note that it now redirects to https://<instancename>.service-now.com/nav_to.do?uri=/sp. Workaround The best integration with Service Portal is to configure glide.entry.page.script and create a function that forwards users to the correct home page. Alternatively, on the script include SAML2_update1, replace needNavFrame and add function isSPRequest as follows: needNavFrame: function (requestURI, request) { if (requestURI.indexOf("login_with_sso") >= 0) return false; if (requestURI.startsWith("/nav_to.do")) return false; if (requestURI.startsWith("/navpage.do")) return false; if (requestURI.startsWith("/saml_redirector.do")) return false; if (this.isCMSRequest(request)) return false; if (this.isSPRequest()) return false; // Here is the PRB712179 workaround if (requestURI.equals("") || requestURI.equals("/")) return false; return true }, isSPRequest: function () { var isDirectRedirect = gs.getSession() .getProperty("is_direct_redirect"); this.logDebug("Is this a request from the servicePortal ?? : " + isDirectRedirect); if (isDirectRedirect != null && isDirectRedirect == "true") return true; return false } Related Problem: PRB712179