Generic hierarchy does not order child records/nodes correctly - Known Error

Generic hierarchy does not order child records/nodes correctly Description The Release Hierarchy UI action does not order the child records/nodes correctly.

Steps to Reproduce

Open any release record Add Features from related lists Click Release Hierarchy in the related links Note that the GenericHierarchyProcessor does not order by child records based on the title parameter as expected.

Workaround The release hierarchy does not support sorting based on URL parameters so users cannot change the order in which records appear in the hierarchy diagram.

This behavior could not be reproduced on a base instance (out-of-the-box). It could be due to customization, a missed upgrade on a particular instance, or a not fully known or documented design. If you are experiencing this problem, contact ServiceNow Technical Support .