SLAs on Requested Item table fail when using a variable setDescriptionWhen creating an SLA on Requested Item or Catalog Task and setting the condition using a variable, the SLA does not display the the item name. This occurs if the variable on the item is from a variable set.Steps to Reproduce Navigate to Service Catalog > Catalog Definitions > Maintain Items.Open the the record for Apple iPad 3.Go to the Variable Set section or tab. If not present, add the section by configuring the form.Double-click on Insert a new row.Type common_comments and click the green checkmark.If no variable is present on the variable set, create a variable.For example, create a variable on the variable set named "Who are you?"Navigate to Service Level Management > SLA > SLA Definitions.Click Create new.In Name, type some text.In Table, select as Requested Item [sc_req_item].In Duration, specify any duration.In the Start Condition tab or section, click the --choose field-- drop-down, scroll to the bottom, and select Show Related Fields.Click the drop-down again and select Variables.In Select Item, specify Apple iPad 3.In Select Variable, specify Who are you?.Click Submit.Note that the item name is blank.Repeat steps 1-16, but create a variable on the item level instead of the variable set.Note that the item name is not blank.WorkaroundIf you need to use a catalog variable in an SLA Definition condition, there are two possible workarounds: Copy the variable to a field in the record with a business rule, and use the field in the SLA Definition condition.Remove the variable from the variable set and place it directly on the catalog item.Related Problem: PRB668079