No default content type available for record list view results on CMS Global Search


There is no content page available for record list view of a CMS Global Search result. This results in the standard UI frameset being used to display content instead of the CMS.

Steps to Reproduce


In the Helsinki release

  1. Login to the instance, and navigate to the CMS portal
  2. In the global search, search for the string error
  3. On the results page,, click on the link provided for all incidents
  4. Notice that the list is displayed using the UI frameset
  5. Click on any given record

Notice the record opens in the default view, not the ESS view.



The customer can implement their own bespoke solutions to this issue. A good example of such an implementation can be found on the following link in the Service Now community:


Related Problem: PRB715795