Incident form validation issue allows ticket to get submitted without values in mandatory fields - Known Error

Incident form validation issue allows ticket to get submitted without values in mandatory fields Description Submitting incident tickets without filling mandatory fields can occur due to a validation issue, especially in slow networks. Although the creation is not in the logs, it shows in the database.

Steps to Reproduce On the incident form, make some fields mandatory.

Right-click the field's label in the form and choose Configure Dictionary . In the Dictionary form, select the Mandatory check box. Click Update . Go to incident.do in the URL while hovering the mouse over the Submit button. (The top part of the form will not be visible.)

Press Return.

An incident without mandatory fields set is created.

Workaround If the policy for a mandatory field is strict, use the Data Policy of Business rules to enforce the constraint so no records are modified that do not have the field filled in.