Connect conversations JavaScript is plugging in undefined into API calls and throwing errors - Known Error

Connect conversations JavaScript is plugging in undefined into API calls and throwing errors Description Connect conversations JavaScript is plugging in undefined into API calls and throwing errors.

Browser shows it tried to call /api/now/connect/conversations/undefined Errors in logs show java.lang.IllegalArgumentException: Group undefined does not exist.: java.lang.RuntimeException: java.lang.IllegalArgumentException: Group undefined does not exist.: com.glide.rest.handler.impl.ServiceHandlerImpl.handleInvocationTargetException(ServiceHandlerImpl.java:79) com.glide.rest.handler.impl.ServiceHandlerImpl.invokeService(ServiceHandlerImpl.java:50) com.glide.rest.processors.RESTAPIProcessor.process(RESTAPIProcessor.java:228) com.glide.processors.AProcessor.runProcessor(AProcessor.java:424) com.glide.processors.AProcessor.processTransaction(AProcessor.java:195) com.glide.processors.ProcessorRegistry.process0(ProcessorRegistry.java:179) com.glide.processors.ProcessorRegistry.process(ProcessorRegistry.java:168) com.glide.ui.GlideServletTransaction.process(GlideServletTransaction.java:49) com.glide.sys.Transaction.run(Transaction.java:1962) java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142) java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617) java.lang.Thread.run(Thread.java:745)

Debugger shows that is bring thrown from here ConversationPersister.updateConversation(String, Map ) line: 148 ConversationService.updateConversation(ServiceRequest) line: 116

Steps to Reproduce

Clear out all live_group_member records on the instance.

Navigate to $c.do.

Switch to a different tab.

Switch back to the $c.do tab.

Note the HTTP request made to /api/now/connect/conversations/undefined.

Workaround There is no known workaround for this issue. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In field to determine whether any versions have a permanent fix.