Copying journal entries throws an NPE when the target table doesn't have Comments or Work Notes fieldsDescription The new journal entry copying mechanism assumes the target table has a comments and/or work_notes journal field, and doesn't check before attempting to modify said fields. This results in a null pointer error. Steps to Reproduce Create a Connect Action that creates a record off of a support conversation (replace "new_call" with any non-TASK based table, or any table without comments or work notes). response.newRecord("new_call", {short_description: conversation.document.short_description || "",caller: conversation.document.opened_by}); Create a Support conversation. As the agent, use the new action to spawn a new record. Submit the record form. Note that the action doesn't behave as expected, and there is a null pointer error in the logs. Workaround Add Work Notes and Comment journal fields to the table. Related Problem: PRB709463