Resolving MSVCR100.dll error in the ODBC Driver - Support and Troubleshooting

Resolving MSVCR100.dll error in the ODBC Driver Issue  Resolving MSVCR100.dll error in the ODBC Driver

Problem ODBC Driver fails when testing or executing a query and displays an MSVCR100.dll error.

Symptoms After installing the 1.0.11 version of the ODBC Driver, the following error appears when you test the connection or execute a query:

"The program can't start because MSVCR100.dll is missing from your computer. Try reinstalling the program to fix this problem."

Cause MSVCR100.dll is missing from the classpath.

Resolution

Add or update the Java classpath JAVA_HOME value to point to Java 1.8. The 1.0.11 version of the ODBC Driver includes the Java 1.8 runtime environment. Also ensure that %JAVA_HOME%\bin is included in your computer's Path environment variable.

The 1.8 JRE is available at these paths for a default ODBC installation:

ODBC 64-bit: C:\Program Files\ServiceNow\ODBC\ip\Java\jre ODBC 32-bit: C:\Program Files (x86)\ServiceNow\ODBC\ip\Java\jre