After creating an incident, clicking on that incident in the history section of the Application Navigator creates a new incident instead of navigating back to the existing incident. - Known Error

After creating an incident, clicking on that incident in the history section of the Application Navigator creates a new incident instead of navigating back to the existing incident. Description The 'your history' feature found on the menu navigator (clock icon on the menu navigator) does not work properly. For example, if you create a new incident, access "your history," and click on the incident, you are not directed to the recently created incident. Instead, a new incident record is created.

Steps to Reproduce

Create a new incident, change, or problem record. Fill in the mandatory fields. Submit the record. In the Application Navigator, click the Your history (clock) icon . Note that the history contains the record you just created and you can see it has the number under the type of record. Click on the record you just created. Note that a new record is created in the same table. Also, if you see that the short description you added is in the history entry then it will open the actual record you just created not a new record. Workaround This problem was fixed by PRB698297 in Istanbul.

On older releases, create a new business rule with the following settings:

Name: PRB707138 workaround Table: sys_ui_navigator_history Active: selected Advanced: cleared When to run:

Insert: selected Update: cleared Filter conditions: URL contains sys_id=-1 On the Actions tab, select Abort Action .