Work Notes cannot be submitted when extended dot-walked field is added to form - Known Error

Work Notes cannot be submitted when extended dot-walked field is added to form Description After creating a reference field to an extended table (for example, incident) and adding a dot-walked extended field (for example, caller_id), user cannot update work notes when submitting. It does work properly if base table fields (number) are used.

Steps to Reproduce

Navigate to Incident > All . Open an incident record. Right-click in the header bar and select Configure > Form Layout . Create a new reference field: Name: u_parent_incident Type: Reference Table to reference: incident Click Add . Add extended dot-walk category (or caller_id, incident_state). Navigate to Incident > Create New . Create a new incident. Add content to Additional comments and Work notes . Note that work_notes are not added. Workaround The problem ticket associated with your incident has been reviewed by ServiceNow. After carefully considering the severity and frequency of the issue, and the cost and risk of attempting a fix, it has been decided to not address this issue in any current or future releases. We do not make this decision lightly, and we apologize for any inconvenience.